FAQ & Support
Answers to common questions and how to reach us
Frequently Asked Questions
How far in advance do I need to book?
We require a minimum of 12 hours notice for booking appointments. Weekend slots fill up quickly, so we recommend booking as early as possible.
What happens if I need to cancel or reschedule?
Cancellations made 24+ hours before your appointment are free. Cancellations within 24 hours may incur a fee. You can reschedule anytime through your customer dashboard.
Do you provide the TV mount?
You can provide your own mount, or we can supply and install one for an additional fee. We work with high-quality, VESA-compatible mounts for most TV sizes.
What payment methods do you accept?
We accept cash, credit/debit cards (Visa, Mastercard, Amex), Venmo, Cash App, and PayPal. Payment is due upon service completion.
Is there a warranty on the work?
Yes! We stand behind our work with a 30-day warranty. If you experience issues directly related to our installation, we'll return to fix it at no charge.
Can contractors connect their Google Calendar?
Yes, contractors can optionally sync their bookings to Google Calendar for better scheduling. This is completely optional.
What if there are complications during installation?
Our contractors are experienced and carry general liability insurance. If unexpected issues arise (hidden wiring, wall damage, etc.), we'll discuss options and pricing adjustments with you.
Can I chat with my contractor before the appointment?
Absolutely! Use the chat feature in your customer dashboard to message your contractor anytime before or after your appointment.
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Important Documents
Terms of Service
Review our service terms, cancellation policy, and liability guidelines.
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